IN AN EMERGENCY, A RELIABLE PARTNER YOU CAN TRUST.

BMW Breakdown and Accident Management.

In expert hands round the clock: enjoy maximum driving pleasure, safety and convenience with your BMW. Our BMW Breakdown and Accident Management makes sure you’re also well taken care of in emergencies. 365 days a year, 24 hours a day.
Just contact BMW Mobile Service if you need on-the-spot roadside assistance: we’ll send a BMW Servicemobile straight out to you or arrange for roadside assistance through selected cooperation partners. If necessary, we’ll also organise a taxi or hotel reservation.
In the event of an accident, the specialists from BMW Accident Management are there for you. They know exactly what needs to be done and will have you back on the road in no time. Wherever your journey takes you, BMW Breakdown and Accident Management means you’re never left to fend for yourself.

Read more

BMW ACCIDENT HOTLINE.

The BMW Accident Hotline is your first port of call in the event of an accident. And we mean that literally, because we provide you with advice and technical assistance and take care of all the details: arranging a towing service, providing a replacement vehicle or submitting the initial report to the insurance company. BMW Accident Management lets you straighten out even difficult situations quickly and simply. Our experts are there for you round the clock.

  • How to use the BMW Accident Hotline
  • The BMW Accident Hotline services
  • Professional accident repair

BMW RESCUE INFORMATION FOR OCCUPANTS.

Especially after a serious car accident, time is of the essence when the rescue services need to get injured persons out of the vehicle. That is why they need to be given full information as quickly as possible about the car in question. Where are its batteries? Where are the airbags? At what points can a vehicle can be cut open quickly and safely? That is why we came up with the idea of BMW Rescue Information for the emergency services, BMW Rescue Charts, and a special sticker for the windscreen.

  • BMW Rescue Charts
  • Sticker for the windscreen

BMW BREAKDOWN MANAGEMENT: MOBILE CARE.

With BMW Mobile Care, a comprehensive package of mobility services is available to support you in the event of a breakdown. For maximum mobility – when it matters. No matter what day or time, simply contact BMW Mobile Service via the iDrive menu (only on vehicles with Control Display) or call
XXX
0800-21 53 99 in Österreich,
+49-89-58 80 99 556 im Ausland.
For the hard of hearing, in Austria the BMW Mobile Service can also be contacted by SMS on a special number: +49-178-23 46 234.
XXX
In most case our specialists can simply instruct you over the phone. For vehicles equipped with BMW TeleServices, assistance can also be provided by BMW TeleService Diagnosis and Help.
If you need roadside assistance on site, we can arrange a BMW Servicemobile quickly and reliably and, if necessary, a lot more besides, such as a towing service, a taxi and hotel accommodation. With BMW Mobile Care, our pan-European mobility guarantee, you will have all the advantages on board. The extensive range of BMW Mobile Care services is of course free of charge for you.

  • Roadside assistance on site
  • Help with punctures and mishaps
  • Towing service to the nearest BMWService
  • Taxi travel
  • Hotel accommodation
  • Continuing by replacement vehicle
  • Other services to keep you fully mobile

REIMBURSEMENT OF COSTS.

As a fundamental principle, only costs of a nature and scope that have been agreed with Mobile Service can be covered. Generally speaking, we take care of the costs of all BMW Mobile Care services directly on your behalf. If, exceptionally, you need to pay for services, we will reimburse you immediately. To do that, we need the original invoices for the services used (for example vehicle recovery companies) together with a copy of the repair invoice, and the completed notice of breakdown.

SCOPE.

BMW Mobile Care services for breakdowns are valid for travel in the following European countries:
Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia and Montenegro, Sweden, Switzerland, Slovakia, Slovenia, Spain (incl. Canary Islands) and Turkey.
XXX
If you have any queries concerning BMW Mobile Care, you can contact us by phone on 0800-21 53 99 in Austria and on +49-89-58 80 99 556 in all other countries covered by BMW Mobile Care.
XXX

VALIDITY OF BMW MOBILITY SERVICES.

BMW offers you a guarantee of mobility for the whole of Europe with BMW Mobile Care, and it is valid for up to ten years from the date when your vehicle was first registered.

  • Comprehensive mobility services two years
  • Renewing the mobility guarantee
  • Mobility guarantee exclusions